Terms & Conditions and Privacy policy


WARNING! Please carefully read these terms and conditions before using this website. If you use this website, you are deemed to accept and agree to these terms and conditions. If you DO NOT ACCEPT these terms, do not use this website!

These TERMS AND CONDITIONS govern the relationship between CODKEY TECHNOLOGIES LTD (hereinafter referred to as "www.codkey.bg" or "Website" or "Site"), on the one hand, and the Users of web (Internet) sites and services located on the domain www.codkey.bg and its subdomains (hereinafter referred to as the Site), as well as the relations with them when using the information and commercial services offered by CODKEY TECHNOLOGIES LTD (hereinafter referred to as the Services).

These terms and conditions bind all users. By clicking on any object, link or button located on the websites of www.codkey.bg (except for the link to the present Terms and Conditions), the User agrees, accepts in full and undertakes to abide by the present Terms and Conditions.

CODKEY TECHNOLOGIES LTD is a company registered under the Commercial Law of the Republic of Bulgaria with registered address and contact address: 13A, KOPRIVKITE Str., Western District, Plovdiv 4003, Bulstat ID number: 115846181; VAT Number: BG115846181.


1. Terms of Use of www.codkey.bg

The User understands and accepts the fact that the Information Services and the Site are provided "as they are" and that www.codkey.bg assumes no responsibility for the timeliness, erasure, and inability to provide information about the Consumer Services and Products, his/her or other Users' opinions and assessments of service and product, as well as for damages, lost profits and other damages incurred after, as a result of or due to the use of (or inability to use due to technical problems, prophylaxis, controller’s solutions, etc.) the Site. In the event that, the use of this Site or any material from it results in damages for which repair or correction of equipment or information is required, the User assumes all responsibility and all costs associated with the removal of damages.

To use the Site, the user must obtain access to the World Wide Web directly or through other devices that have access to Web-based content. Moreover, the User must provide all the necessary access to the World Wide Web equipment, including a computer, a modem, or other means of accessing the Internet. www.codkey.bg only provides the information on the Site and is not responsible for any interference or technical problems that hinder the use of the Site due to the user's exploitation of the computer equipment.


2. User Registration Obligations

Given the use of www.codkey.bg, the User agrees:

·to provide correct, accurate, up-to-date and complete information about himself/herself when filling in the registration form (hereinafter referred to as the Personal Data);

·to make changes to these Personal Data when necessary in view of their correctness, accuracy, timeliness and completeness.

In the event that the User provides false, inaccurate, outdated or incomplete information, www.codkey.bg has the right to close and/or erase the information about his/her e-mail address and to refuse further access to any part or to all of its services.

In view of the security and privacy of its Users, www.codkey.bg informs parents that the materials and services are provided to an extremely wide audience and that the determination of appropriate services and materials for their children's use is their responsibility.


3. Personal Data Protection. Confidential Policy of www.codkey.bg

·Pursuant to the Personal Data Protection Act, the User has the right to access his/her Personal Data which he/she has entered or made available on www.codkey.bg when using the Site, as well as to the correction of such Personal Data.

By accepting these terms and conditions, Users who have registered a username and password explicitly agree to the personal data they provide (including the username and password chosen) to be processed electronically by www.codkey.bg upon delivery of ordered goods or services, and if necessary by an employee of www.codkey.bg

·All Personal Data and other data voluntarily provided by the User that identify him/her during the use of the Site are stored, processed and used by www.codkey.bg for the purpose of maintenance of certain functionalities of the offered services and for the purpose of advertising goods and services offered at www.codkey.bg.

·www.codkey.bg expressly informs the User that the Personal Data provided by him/her shall not be passed on to third parties for advertising and promotional purposes.

www.codkey.bg reserves the right to use the IP addresses and other data of the Users for disclosure of their identity in cases where this is necessary to comply with the law, legal procedures or to comply with these terms and conditions.

CODKEY TECHNOLOGIES LTD realizes the utmost importance of the privacy, security and protection of the personal data of clients and partners. By introducing strict and consistent policies and rules, we strive to provide protection for all our activities.

3.1 General

This Privacy Policy describes how CODKEY TECHNOLOGIES LTD as a Personal Data Collector collects, processes, stores, provides personal information to visitors to the CODKEY TECHNOLOGIES LTD website in connection with the services it provides.

This Privacy Policy contains information about the policies and practices of CODKEY TECHNOLOGIES LTD regarding the confidentiality of the collection, processing, storage and provision of personal data, about the choices you can make about how your personal information is collected and used, including information gathered through your online activity, and the data provided to CODKEY TECHNOLOGIES LTD in connection with employment assignment.

This Privacy Policy does not apply to third-party apps, products, services, websites or social media accessed via links provided by the services of www.codkey.bg for your convenience and information. Our advice is to familiarize yourself with the privacy policy of any site you interact with before allowing the collection and use of your personal data.

3.2 Your agreement

This Privacy Policy is part of the General Terms and Conditions of Use of www.codkey.bg. By using www.codkey.bg you consent to the collection, processing, storage and provision of your personal data in accordance with this Privacy Policy.

3.3 Definitions

Personal Data – “Any information relating to a natural or legal person that can be identified directly or indirectly through it, in particular by identifiers such as name, identification number, location data, online identifier, by one or more of these features specific to the physical, psychological, mental, economic or cultural identity of the person.“

A data subject is a natural person who is identified or identifiable on the basis of certain information.

3.4 Personal data collected via www.codkey.bg

You do not need to provide personal data to use www.codkey.bg. However, the www.codkey.bg website may collect personal data specific and voluntarily provided by the visitors. www.codkey.bg collects your personal data in compliance with the principle of legality and transparency. We take reasonable steps to ensure that personal data is accurate, complete and up to date. www.codkey.bg collects the following personal data you provide to us while using www.codkey.bg:



·contact phone number;


·other personal information provided by you;

For companies - traders and legal persons - non-commercial:



·contact phone number;


·address registration;



·VAT identification number;

·other personal information provided by you;

www.codkey.bg does not collect “sensitive“ personal data revealing racial or ethnic origin, political, religious or philosophical beliefs; membership in political parties or organizations, associations with religious, philosophical, political or trade union purposes; which relate to health or sex life.

Non-personal data and cookies collected via www.codkey.bg

We also collect information that is not identifiable, but at a certain stage it may be related to your personal data - this may be your username, IP address, geographic data, operating system type, language, password, search preferences associated with specific searches, as well as other general data. To ensure better navigation, we or our service providers use cookies to collect aggregated data. We do not collect or store individual cookies. We only have access to summary information about cookies for functional purposes.

We can share with third parties information that includes:

·number of visits to www.codkey.bg;

·number of visitors per page on www.codkey.bg;

·domain names of ISPs of the visitors to www.codkey.bg;

3.5 Right to Change Personal Data

You have the right to choose the type of personal data we collect, also for the purposes for which we collect and process it. We provide you with reasonable access and ability to review, correct, supplement or erase personal data you have shared with us.

3.6 Purposes for Which We Use Your Personal Data

www.codkey.bg uses your personal data only for the purposes specified at the time of collection after your explicit consent or for additional compatible purposes in accordance with the law.

The purposes with which www.codkey.bg collects and processes personal data are the following:

·to answer your inquiries;

·to provide the products, information, and services you request;

·to improve the quality of our services;

- to contact you for order confirmation you made via www.codkey.com;

·to ensure effective service to our visitors;

·to contact you for special offers and information that we think will be of interest to you;

·to provide you with useful tips, information, updates;

·to contact you with information regarding the use of www.codkey.bg;

·to improve the content and functionality of www.codkey.bg;

·to look for your opinion about our products and services;

·for the purposes of our marketing and advertising activities;

·for any other purpose in accordance with this privacy policy or for which we have received your consent separately.

3.7 Policies and Practices for Personal Data Protection

In order to protect personal data from unauthorized individuals, disclosure, alteration or destruction, we apply strict standards of technological and operational security to protect information in our own business. CODKEY TECHNOLOGIES LTD takes legal and technical measures to protect your personal data in accordance with the Data Protection Regulation.

3.8 Length of Time for Storing Personal Data

www.codkey.bg keeps your personal data for as long as necessary for handling the correspondence and any possible additional actions.

3.9 Provision of Personal Data to Third Parties

We are aware of the responsibility we bear when transferring personal data to third parties. We share personal data only on condition that third parties have an obligation to provide adequate levels of protection. We forbid them to use information related to personal data for their own purposes or for their own marketing activities.

www.codkey.bg reserves the right to disclose personal information about you when we believe that the law requires it or in response to law enforcement authorities in connection with criminal or administrative inquiries.

www.codkey.bg provides personal data (name, telephone number, delivery address) to courier companies with which www.codkey.bg has a contract (which you want or one offered by us) who are delivering products ordered through www.codkey.bg.

3.10 Protection of the Privacy of Children and Minors

We understand the importance of protecting the privacy of children in the interactive online world. The www.codkey.bg website is not intended for or intentionally aimed at children under 18 years of age. We have no policy to deliberately collect or keep information about individuals under 18 years of age.

3.11 Possible Changes to This Privacy Policy

It is possible that CODKEY TECHNOLOGIES LTD may make changes to this Privacy Policy in connection with changes in the law as well as changes in the manner of collection and use of your personal data. If we make any changes, they will be reflected in this Privacy Policy and the date of these changes will be mentioned at the end of the document. For this purpose, you must review the Privacy Policy to keep up with the latest practices. If you use the site after the date of entry of the amendments, you will be deemed to agree to any changes to this Privacy Policy. If you do not agree with any of the changes, discontinue the use of the website.

3.12 Contact Us

If you have any questions about the Privacy Policy, the collection and processing of your personal data during the use of www.codkey.bg, you can contact office@codkey.bg.


4. Access, Username and Password, Security

The user receives the desired user name (if not already registered) and the password to access all services on www.codkey.bg after completing the registration process.

The user is responsible for maintaining the confidentiality of the received username and password. By using them, he/she declares that he/she is personally and on his/her own behalf entirely responsible for all activities accessed by his/her username and password.

The User agrees to promptly notify www.codkey.bg of any unauthorized use of his/her username and password and for any other breach of security.

In case of losing (forgetting) the password and explicit request by the User, www.codkey.bg will automatically send an e-mail message containing the registered user name and password to the e-mail address provided by the user during the registration process.

www.codkey.bg is not responsible for any damages and losses incurred due to non-compliance with the provisions of this paragraph.


5. Consumer Behaviour

Users of the Site understand that information, data, published opinions, text, software, music, sound, photos or any other material (collectively referred to as the “Content“) that are made public or confidential are the sole responsibility of the person who generates this Content.

The user using the Site is solely responsible for the Content published or otherwise transmitted by the Site. www.codkey.bg does not guarantee the accuracy, integrity, veracity or nature of the Content sent and distributed via the Site.

By using the Site, the User may encounter Content that has an offensive, obscene, or unacceptable nature. Under no circumstances will www.codkey.bg be responsible for any Content created by Users, including any errors and omissions therein, and/or for any damages of any nature arising from the use of Content posted, published, sent, transmitted or otherwise transferred via the Site.

The User agrees NOT to use the www.codkey.bg website to:

The user agrees NOT to use the www.codkey.bg Website in order to:

·formulate, sent or otherwise transmit Content that is unlawful, harmful, threatening, abusive, causing anxiety, hurtful, discrediting, vulgar, indecent, defamatory, violating the confidentiality of the other or unacceptable from the point of view of racial, ethnic or other reasons;

·create advertising content of goods and services outside the Site, as well as publishing Internet addresses pointing to pages and services outside the Site, except where explicitly stated as permitted

·inflict harm on children in any way;

·represent a person or a group of people, including but not limited to: a representative of www.codkey.com, a manufacturer's representative, etc., and otherwise mislead about belonging to a group of people or an individual;

·falsify headers or otherwise manipulate identification tools to obfuscate the origin of the Content transmitted via the Site;

·formulate, sent, publish, or otherwise transmit Content that is not lawful to transmit or as a result of other contractual or confidential relationships (such as inside information, confidential information or information about someone's property resulting from hiring relationships, or which is subject to non-disclosure agreements);

·formulate, sent, publish or otherwise transmit Content that violates any patent, trade, copyright, or other proprietary right ("Rights") of any party;

·formulate, send, post or otherwise transmit unauthorized advertising materials, junk mail, spam, "chain letters" redirected with alias subdomains, "pyramid schemes" or other forms of attracting customers;

·formulate, sent, publish or otherwise transmit materials containing computer viruses or other computer codes, files or programs designed to interrupt, disrupt or restrict the functioning of computer software, hardware or telecommunication equipment;

·disturb the normal operation of other users of the Site, including when not using it, to influence in any other way that adversely affects the ability of other users to participate in real-time exchanges;

·interfere with the provision of the services on the Site or violate the performance of servers or networks related to the services, to disregard the requirements, procedures, policies or regulations of the networks related to the Site;

·intentionally or unintentionally violate local, national, or international laws;

·pursue or otherwise disturb another User;

·collect and misuse personally identifiable information for other users.


www.codkey.bg reserves the right to restrict and/or deny access to the Site to users who once or systematically violate the requirements listed in par. 5.

www.codkey.bg reserves the right to edit and remove information provided by the user in violation of the requirements listed in par. 5 above.


6. Copyrights and Related Restrictions

www.codkey.bg entitles Consumers to use all services provided on the Site for personal non-commercial purposes only provided that the copyrights of www.codkey.bg or third parties directly or indirectly related to the materials on the Site are not infringed. It is not allowed to change the materials on this Site in any way or to copy, publicly distribute or handed out for any public or commercial purpose. The use of the materials posted on this website on other sites is forbidden.

The materials on this Site are protected by the Copyright and Related Rights Act and any unauthorized use may be a copyright infringement.

www.codkey.bg reserves the right to assign the rights to publish materials and any parts of the information on the Site to third parties under a further contract that governs the rights and obligations in writing between www.codkey.bg and the person publishing the information.


When purchasing a product that is subject to copyright and/or patent rights www.codkey.bg does not grant any additional rights of use and distribution other than the explicit rights and/or licenses mentioned by the producer/distributor of the product.

The available Software that is accessible through published links from this Website is under copyright protection and is owned by the respective producers and/or their distributors and partners. Before using the software, read the terms of use set by its owners.

By posting information on the Website, the user declares that it is the copyright holder and grants the right to www.codkey.bg to distribute it to the pages of the website as well as other materials related to CODKEY TECHNOLOGIES LTD.

All products and services offered by www.codkey.com protected by copyright and related rights are offered in their original form, packaging and medium without any impact by www.codkey.bg and under the licenses and distribution rights given by the producers and/or their distributors for Bulgaria.


7. References from and to www.codkey.bg

Owners of websites and pages outside of www.codkey.com have the right to create links to each HTML page on www.codkey.bg under the following conditions:

·the reference may point to a given page but not copy its contents, it is allowed to copy text material from the page to which the reference refers, with a length of not more than 10 words;

·must not open the page from www.codkey.bg in frames and supplement or modify the information from the page in any way. This includes the prohibition of adding information before, after and/or around the www.codkey.bg website;

·must not indicate explicitly or implicitly that www.codkey.bg recommends him/her and/or his/her products and services;

·must not give false or misleading information about the products and/or services on www.codkey.bg;

By creating a link to www.codkey.bg the site owner declares that he/she accepts these terms and conditions, even if he/she does not use the services of www.codkey.bg;

Owners of sites and pages outside www.codkey.bg are not allowed to create references to images, multimedia samples and other content, but only to HTML pages providing this content.

The links provided by www.codkey.bg to sites owned by third parties are published solely for user convenience. When using such a reference, users do not use a service provided by www.codkey.bg and, after using the reference, these terms and conditions are no longer valid.

www.codkey.bg does not control these sites and assumes no responsibility for any of them and/or their content. Thus, www.codkey.bg does not impose or recommend these user sites or the information posted on them. The visit and all risks associated with it on such site are the sole responsibility of the user.


8. Goods and services presented on the Website

The page of each item presented on the Website lists the price, the main features of the product and additional information to help make an informed choice when purchasing the product. www.codkey.bg is not responsible for any inaccuracies in the description of the good that do not meet the essential characteristics and does not claim the completeness of the information provided.

Also, on every page of a given product there is an opportunity for Users of the Website to give opinions and assessments regarding the given goods and www.codkey.bg is not bound in any way with these opinions and cannot be held responsible for their authenticity.

www.codkey.bg reserves the right to publish names, models and other information about goods in English when:

There is a danger that valuable information about the characteristics of the product may be lost with the translation;

There is no generally accepted unambiguous terminology in Bulgarian;

The product itself is the carrier of information in English, such as books, music and movies in English;

All prices listed on the website are in BGN, with VAT included. If the item has several modifications, the prices for each of the modifications are listed on its page.

In the case that the goods do not fall into a promotional program, which is explicitly stated, a delivery price is charged. The delivery price depends on the value of the product, its weight, its physical size, its destination and the delivery method.

www.codkey.bg has the right at any time and without notice to make changes in published materials, services and prices. Some of the published materials may be out of date, and www.codkey.bg assumes no obligation for updating them. Part of the information posted on the Website may refer to products, services or programs that are not offered and are not currently available.


9. Purchase of goods and/or services presented in www.codkey.bg

After registering on the Website, the User has the right to order goods and services presented by www.codkey.bg. When making the order, the user has the right to choose the goods and their quantity, the method of delivery and the delivery times according to the options offered on the Website.

At any time before the order is completed, the user has the right to change the chosen goods and services.

When placing an order on the Website, the user enters into contractual relations with www.codkey.bg, concerning the specific purchase and covered by the present General Terms and Conditions, the order is deemed to have been made:


for users who shop for the first time - when confirming the order made following the instructions on the Website;

for users who shop more than once - when placing an order;



www.codkey.bg has the right to change prices at its own discretion at any time without due notice to the Users. The user is required to pay the price that was stated on the website during the order, whether lower or higher than the current one. In case of technical errors when publishing on the website, www.codkey.bg has the right to refuse to execute the order and shall not owe any compensation in any way to the User except to reimburse the amounts paid and/or deposited by the user, if any.

The announcement of price reduction is made by placing the new price next to the old one that has been crossed out. If no period for the reduced price is specified, this price is valid until the quantities are exhausted, but not more than 1 month or 6 months, when it is under the terms of Art. 66, par. 2, of the CPA.


10. Promotions and discounts

www.codkey.bg organizes promotional campaigns for the products and services offered, valid for the time periods specified in each campaign. If not specified, the validity of the campaigns and promo codes is 30 calendar days from the moment they are announced.

The product included in a particular promotional campaign may be limited in time, brand, category, weight, price, etc.

Each product can participate in one or more promotional campaigns.

When during the placement of an order the product meets the requirements of more than one promotional campaigns, only the campaign with the highest user benefit is valid.

When there is a difference between automatically generated discounts/gifts/bonuses and those advertised in the promotional campaign, the latter shall be valid.

In case of suspected misuse of conditions of promotional campaigns, promo codes or vouchers www.codkey.bg reserves the right to refuse to the users the performance of the service.

When using promo codes and vouchers in multiple-delivery orders, they are only valid for the delivery that meets the promo code or voucher terms.


11. Delivery of purchased goods

The delivery of the ordered goods shall be made in the way chosen by the User and according to the specified terms. www.codkey.bg reserves the right to extend the above mentioned terms by up to 7 days without informing the User in advance and to extend the deadlines for more than 7 days with the prior approval of the User.

www.codkey.bg reserves the right to change the subcontractor making the delivery without warning the User in advance, as long as this does not change the delivery method.


12. Payment of purchased goods and services

In case of payment in cash of the ordered goods and services, the User undertakes to deposit, at the moment of delivery, to www.codkey.bg, or its representative performing the delivery, the full price of the delivered order. In the event that within one week from the date of delivery the User rejects partially or totally the purchased goods, www.codkey.bg undertakes to reimburse the partially or totally deposited amount. In the event that the user does not reject the purchased goods or services, www.codkey.bg automatically accepts the deposit made, such as the payment of the ordered goods or services.

When making a bank payment, the User deposits an amount equal to the value of the order placed in the bank account of www.codkey.bg and only after the deposit is confirmed the ordered goods and services are delivered. In the event that within one week from the date of delivery the User rejects partially or totally the purchased goods, www.codkey.bg undertakes to reimburse the partially or totally deposited amount. If the user does not reject the purchased goods or services, www.codkey.bg automatically accepts the deposit made as payment of the goods or services ordered.

In the case of goods whose order requires the making of a guarantee deposit, the order shall be executed only after the user has made a deposit to the amount indicated upon the order. By making this deposit the User declares that it wishes the chosen goods and will deposit the difference between the full price and the deposit made, upon its receipt. In case the user refuses to accept the goods or takes advantage of their right to refuse them within one week after accepting them, www.codkey.bg undertakes to refund only the second deposit by accepting the original guarantee deposit as a penalty by the User.


13. Rejection of purchased goods

The user has the right to reject one or more of the goods ordered within 14 days of receipt of the order in the case that the goods are as supplied, if packed - the package is not opened (the package of the shipment may be opened) and the integrity of any seals and labels aimed at establishing the unpacking or use of the good is not impaired.

In the event of defective goods found up to 24 hours from their receipt and in case of undamaged commercial appearance of the goods and packaging, www.codkey.bg undertakes to replace them with new according to the guarantee conditions of the respective company manufacturer or to refund the amount deposited for the product according to Article 55 of the CPA , as from the date on which the user exercised its right of rejection. After this period or in case of damage of the commercial appearance or the packaging of the goods, the repairs of the goods shall be taken over by the repair shops indicated in the warranty card.

The transport and other costs of receiving and returning the goods are at the expense of www.codkey.bg. In the event of non-compliance of the goods with the main features specified on the page, www.codkey.bg restores the amount deposited for the goods by the user, including the transport costs accrued for the acquisition of the goods according to Art. 59, par. 3 of the CPA and within 14 days of receipt of the goods and undamaged commercial appearance of the goods and the packaging.

Standard Online Disclaimer Form for online purchases.


14. Warranty Service

With each order of goods subject to warranty service, www.codkey.bg issues an appropriate warranty card with the data of the goods and the warranty terms.

Warranty loses validity:

in the case of a lost warranty card;

when attempting repair from a repair shop non authorized by www.codkey.bg;

in the case of damages caused by improper operation;

in the case of a violation of the physical integrity of the item;

in the case of chemical, electrical or other effects unrelated to the normal operation of the product;


The warranty does not cover components of the product with a limited expiry date (batteries, consumables, etc.). The warranty service is provided by the authorized repair shops of the manufacturers of the warranty products, provided that the product is fully documented and packaged.

The materials and services on this Website are limited to the terms and conditions set forth therein, without providing any warranties, including trade and target. The obligations of www.codkey.bg with respect to the products and services offered on this website are governed by the respective agreements with the importers and/or distributors of the products presented and nothing in this Website can change them.

Besides the commercial warranty, a legal warranty of conformity of the goods under the CPA is also applicable.


15. Supervisory Authorities

The Commission for Personal Data Protection
Address: 15, Ivan Evstatiev Geshov str., Sofia,
Telephone: +359 2 / 940 20 46
Fax: +359 2 / 940 36 40
Web: www.cpdp.bg

Commission for Consumer Protection
Address: 4A Slaveykov Square, fl.3, 4 and 6, Sofia
Telephone: +359 2 / 980 25 24
Fax: +359 2 / 988 42 18
Web: www.kzp.bg

Commission for Protection of Competition
Address: 18, Vitosha Blvd., Sofia
Telephone: +359 2 / 935 61 13
Fax: +359 2 / 980 73 15
Web: www.cpc.bg


16. Other

www.codkey.bg has the right to change the technology and design of the Services provided without prior notice.

Given the international nature of the Internet and that www.codkey.bg is linked to this network, www.codkey.bg does not guarantee that the information flow to and from www.codkey.bg will not be tracked and recorded by third parties.

www.codkey.bg manages this Site from its office in Bulgaria. www.codkey.bg does not declare that the materials or services on this Site are appropriate or accessible outside of Bulgaria and, accordingly, the access to them from territories where their content is illegal is not permitted.

These Terms and Conditions may be updated at any time without specific notice to Users. www.codkey.bg is not responsible if the User has not read the latest version of these terms.

When using the services of www.codkey.bg, the user undertakes to comply with these terms and conditions, as well as any other conditions imposed by the law of the Republic of Bulgaria and the international law, even if they are not mentioned in the present conditions.


The coordinates of www.codkey.bg are as follows:
13A KOPRIVKITE str., Western District, Plovdiv 4003, Bulgaria
+359 (042) 620 332; +359 (042) 620 776, office@codkey.bg

Last updated on 17.05.2018